Metabolic London terms & conditions

Suitability to partake in exercise
We recommend that you take medical advice before partaking in vigorous exercise. If you have any doubts about your fitness or capability to exercise, you must get advice from a doctor before taking part in our classes. Our classes are design to push you to your limits and therefore come with risks associated with vigorous exercise, it is essential for your safety that you ensure you can partake in this sort of exercise. You are responsible for correctly using all club facilities; if you do not know how to use a piece of equipment correctly then you must ask a member of staff before using the equipment Liability for personal property We will not be liable to you for any loss, damage or theft of the property you bring onto our premises. We provide lockers for you to use free of charge while using the gym. The maximum compensation we will pay for any loss, damage or theft to property is limited to a total amount of £500 (for any one incident) if the loss, damage or theft is caused by the negligence of Metabolic London. Our gym provides a free access pass for a carer/personal assistant so members who are registered as disabled have support during their workouts.

Class Cancellations
To enable us to provide our services fairly to all customers we have a cancellation policy that is intended to enable as many people to attend classes as possible. You can cancel your booking 12 hours before the class without a penalty. If you cancel within 12 hours of the start of the class or do not show up for the class the following will apply:

• For drop-in (pay as you go/pay per class/multiple class credits clients) you will lose your credit or fee you have paid

• For subscribed members, you will be subject to our no show fee of £9, and authorise us to charge this to the method of payment we hold for you

Right to cancel
Ending your membership - your membership will automatically continue at the end of the initial term (usually three months) unless you give us one full calendar months’ notice to end it. If your contract continues after the initial term, you can end your membership by giving us one full calendar months’ notice in writing via the contact form on the website. You must pay your full membership rate during your months’ notice. Example: You give notice to end your membership contract on any day in April, but your full calendar months’ notice will not start until 1 May, and you will leave on 31 May (your final payment will be for the month of May). Partial month cancellations/freezes are not available.

A 14-day cooling-off period applies to gym memberships. Notice to end your membership can be given in writing via the contact form on the website during this time. If you use the facilities during the 14-day cooling-off period we will charge a proportion of the monthly fee to cover this period and we will refund the balance of any fees already paid.

Trials
One trial offer is available to new users who have never attended any of the Metabolic classes or open gym sessions. Trials can be purchased on the Metabolic website. Trials are not transferable, and may not be combined with other offers.

Refund policy
No refunds will be issued for unused class packs, trials, and memberships. Package purchases are non-refundable.

Unstaffed open gym use policy
It’s important to us that our members stay safe in the gym whilst it is unstaffed. We’ve included some important information that you need to be aware of when using the unstaffed open gym. By accessing and using Metabolic London unstaffed open gym, you agree to the following terms and conditions:

• Use at Own Risk. This is an unstaffed facility. All members and guests use the gym entirely at their own risk. Metabolic Essex Ltd, its owners, and affiliates accept no responsibility for injuries, accidents, or health conditions that may arise from use of the equipment or premises.

• Health and Safety. You confirm that you are physically fit and able to use the gym facilities. If unsure, please consult a medical professional before using the gym. You agree not to use the gym while under the influence of drugs or alcohol. The first aid kit is located behind the reception desk. The emergency contact number is 07503 039200.

• Code of Conduct . Members must:

Use equipment responsibly and safely.

Leave equipment clean and tidy after use.

Report any faulty or damaged equipment immediately via the contact us form on the website.

Respect others and maintain a safe and courteous environment.

• Access, Security and Surveillance. Access is granted to registered paying members only. Members must not share their access credentials, door fobs and digital membership passes. CCTV monitors the gym for safety and security purposes. Any misuse of the facility may result in termination of access without refund.

• Liability Waiver. By using this facility, you waive any claim against Metabolic London gym for injury, damage, or loss incurred while on the premises.

• Changes and Updates. These terms may be updated at any time. Continued use of the facility indicates your agreement to the most current version.

If you do not agree with these terms, please do not use the facility.