Metabolic London terms & conditions

Suitability to partake in exercise
We recommend that you take medical advice before partaking in vigorous exercise. If you have any doubts about your fitness or capability to exercise, you must get advice from a doctor before taking part in our classes. Our classes are design to push you to your limits and therefore come with risks associated with vigorous exercise, it is essential for your safety that you ensure you can partake in this sort of exercise. You are responsible for correctly using all club facilities; if you do not know how to use a piece of equipment correctly then you must ask a member of staff before using the equipment Liability for personal property We will not be liable to you for any loss, damage or theft of the property you bring onto our premises. We provide lockers for you to use free of charge while using the gym. The maximum compensation we will pay for any loss, damage or theft to property is limited to a total amount of £500 (for any one incident) if the loss, damage or theft is caused by the negligence of Metabolic London. Our gym provides a free access pass for a carer/personal assistant so members who are registered as disabled have support during their workouts.

Class Cancellations
To enable us to provide our services fairly to all customers we have a cancellation policy that is intended to enable as many people to attend classes as possible. You can cancel your booking 12 hours before the class without a penalty. If you cancel within 12 hours of the start of the class or do not show up for the class the following will apply:

• For drop-in (pay as you go/pay per class/multiple class credits clients) you will lose your credit or fee you have paid

• For subscribed members, you will be subject to our no show fee of £9, and authorise us to charge this to the method of payment we hold for you

Right to cancel
Ending your membership - your membership will automatically continue at the end of the initial term (usually three months) unless you give us one full calendar months’ notice to end it. If your contract continues after the initial term, you can end your membership by giving us one full calendar months’ notice. You must pay your full membership rate during your months’ notice. Example: You give notice to end your membership contract on any day in April, but your full calendar months’ notice will not start until 1 May, and you will leave on 31 May (your final payment will be for the month of May). Partial month cancellations/freezes are not available.

Trials
One trial offer is available to new users who have never attended any of the Metabolic classes or open gym sessions. Trials can be purchased on the Metabolic website. Trials are not transferable, and may not be combined with other offers.

Refund policy
No refunds will be issued for class packs or trials. Package purchases are non-refundable.